Contact
BIG CROWN RECORDS
P.O. Box 285
Centerport, NY 11721-1130
Online Store Customer Service
store@bigcrownrecords.com
General Inquiries
info@bigcrownrecords.com
Licensing
licensing@bigcrownrecords.com
Demos – email soundcloud links only to:
demos@bigcrownrecords.com
Physical Distribution
United States
Secretly Distribution – domestic@secretlydistribution.com
International
Secretly Distribution – international@secretlydistribution.com
Canada
Fab – Dwayne@fab.ca
France
Modulor – charlie@modulor.tv
United Kingdom
Cargo – craig@cargorecords.co.uk
Germany
Cargo – stefan.grimm@cargo-records.de
Italy
Goodfellas – davide@goodfellas.it
Benelux
Konkurrent – klaas@konkurrent.nl
Spain / Portugal
Popstock – luis@everlastingrecords.com
Poland
Rockers – maciek@rockers.pl
Scandinavia
Playground – marko@playgroundmusic.com
Greece
Heathen Natives – nikos@heathen-natives.gr
New Zealand
Southbound – jeffrey@southbound.co.nz
Australia
Inertia – info@inertiamusic.com
Israel
Rani – Rani@kameamusic.co.il
Returns
Return orders must include the product and a description of the specific damage claim / issue. We reserve the right to refuse any product returns at the proprietor’s discretion.
All returned products must be returned within 10 days of purchase to the address below:
Big Crown Records Returns
101 Newtown Bridge Industrial Way
Athens, GA 30607
Shipping
We offer two (2) shipping methods for Domestic orders through the United States Postal Service (USPS):
First Class / Priority Mail: Packages reach their destination in 2-3 days.
Media Mail: Packages are sent via ground service. This is our least expensive option but also the least expedient.
Shipping costs are calculated using the USPS RealTime Shipping module and are based on approximate product weight.
Our goal is to process all orders within two to three days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM EST, excluding holidays).
International orders are shipped International First Class / International Priority Mail, shipping time depends on destination.